What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or technical information about IT systems. You may, however, visit our site anonymously.
Storagepipe also makes use of tools for customer service, technical support, collaboration and experience optimization purposes. We use Statistical, Presentation, CRM and Marketing Automation systems such as Google Analytics, Salesforce, Pardot, and others. Any information stored on these systems is strictly for Storagepipe internal use. You can visit each of the mentioned service providers for information on how to opt out.
We take efforts to prevent the capture of information which may be deemed personally identifiable without explicit consent from the party in question, and aim for transparency in our activities relating to customer information.
Another privacy-enhancement option for those wishing to block certain web browser cookies while on Storagepipe’s web properties would be to make use of privacy-enhancement tools such as Ghostery, which allow you to selectively block certain services. (Storagepipe is not affiliated with Ghostery, and makes no guarantees on their services or products)
Please contact us if you have any questions.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To conduct sales activities and process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology for processing and then encrypted if retained for storage with special access rights to keep the information confidential.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Email List Policy
Users can request to join our private monthly mailing list, and may unsubscribe at any point by request or by clicking the “unsubscribe” link at the bottom of each email. These email addresses will not be shared with third parties, except for confidential processing by trusted third-party service providers and for security or legal compliance purposes.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Storagepipe.com may contain links to third parties web sites. By following one of these links, you agree that Storagepipe is not responsible for the privacy policies or content of these third party websites.
This policy was last modified on February 9, 2013
95 St. Clair Avenue West, Suite 1403
Toronto, Ontario M4V 1N6
24-hour monitoring and support
We proactively monitor all backup and DR processes for potential issues arise, and resolve them before they become a problem. We also provide dedicated 24 hour live phone support, ensuring all customer enquiries are thoroughly resolved.
Bare Metal Recovery
In addition to point-in-time recovery of files, mailboxes, database tables and other logical data elements, our solution also provides fast bare metal recovery of servers to virtual machines or even dissimilar hardware. Our service provides some of the most robust Bare Metal Recovery capabilities available anywhere on the market today.
Local and Remote Backup
Our on-site appliance provides local backups for fast recovery, and remote backups for disaster protection. And flexible backup policies ensure that you can maintain optimized RPOs and RTOs, while eliminating manual processes while making efficient use of resources and bandwidth.